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PRIVACY POLICY

Ankora, I Sapori Del Sud
Effective Date: April 1, 2026

This Privacy Policy explains how Ankora, I Sapori Del Sud (“Ankora,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website https://www.ankoracavtat.com (the “Website”), make reservations, contact us, or interact with our services. We are committed to protecting your privacy and comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). 

Who We Are

Ankora, I Sapori Del Sud is a restaurant located at Obala dr. Ante Starčevića 22 (or Put dr. Ante Starčevića 22), 20210 Cavtat, Croatia.
Contact: info@ankoracavtat.com | +385 98 976 5073

Information We Collect

We collect the following categories of personal data: 

  • Contact and Reservation Data: Name, email address, phone number, date and time of reservation, number of guests, special requests (e.g., dietary preferences, allergies, seating preferences). 

  • Communication Data: Information you provide when contacting us via email, phone, or contact forms. 

  • Technical Data: IP address, browser type, device information, cookies and similar technologies (for analytics and website functionality). 

  • Payment Data (if applicable): We may process limited payment details through secure third-party processors for deposits or bookings. 

  • Marketing Data: Preferences for receiving newsletters or promotions (if you opt in).

We do not knowingly collect data from children under 16 without parental consent. 

How We Use Your Information

  • We process your data based on the following legal bases (GDPR Article 6): 

  • Performance of a Contract: To process and confirm your reservations, respond to inquiries, and provide our restaurant services. 

  • Legitimate Interests: To improve our website, analyze usage, prevent fraud, and communicate with you about similar services (where permitted). 

  • Legal Obligations: To comply with tax, accounting, or other regulatory requirements in Croatia/EU. 

  • Consent: For marketing communications or certain non-essential cookies (you can withdraw consent at any time).

  • Specific purposes include: managing reservations, improving our menu and service based on feedback, sending order confirmations, and marketing (with consent). 

Sharing Your Information

  • We may share your data with: 

  • Trusted service providers (e.g., reservation systems, email service providers, web hosting, analytics tools like Google Analytics) who process data on our behalf and are bound by data protection agreements. 

  • Professional advisers, auditors, or authorities where legally required. 

  • In the event of a business transfer (merger, acquisition).

  • We do not sell your personal data. International transfers (if any) are protected by appropriate safeguards (e.g., Standard Contractual Clauses). 

Cookies and Tracking Technologies

  • We use essential cookies for website functionality and optional analytics/marketing cookies. You can manage preferences via our cookie banner or browser settings. For details, see our Cookie Policy (if separate) or contact us. 

Data Retention

  • We keep your data only as long as necessary: 

  • Reservation data: up to 2 years after your visit (or as required for legal claims). 

  • Marketing consent: until you unsubscribe. 

  • Technical data: shorter periods (e.g., 12–26 months for analytics).

Your Rights (GDPR)

  • You have the right to: 

  • Access, correct, or delete your data. 

  • Restrict or object to processing. 

  • Data portability. 

  • Withdraw consent. 

  • Lodge a complaint with the Croatian Data Protection Authority (AZOP) or your local supervisory authority.

  • To exercise these rights, contact us at info@ankoracavtat.com. We respond within one month (free of charge, unless requests are excessive). 

Security

  • We implement reasonable technical and organizational measures to protect your data (e.g., encryption, access controls). However, no system is completely secure. 

Changes to This Policy

  • We may update this Privacy Policy. Changes will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance. 

Contact Us

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